The baggage allowance depends on the ticket you purchase, economy tickets have the standard baggage allowance, whilst premium economy, business, and first class tickets may allow more heavy baggage.

Yes, you can select your seat in advance, just email us about it and we'll sort it out.

You can book a flight here.

Documents usually are determined by the country you are going to. It's best if you check with their government website. However some countries will require a visa.

The cancellation policy depends on the type of ticket you’ve got. Standard tickets usually come with certain conditions, but if you’ve snagged a flexi one, cancelling is often easier. Best to check the specifics in the terms and conditions or give our customer service a shout for the lowdown on your particular ticket.

Yes, meals are included in the price of the ticket, however you will be charged for any snacks or drinks you order. The tickets only cover breakfast, lunch, and dinner.

Yes, Wi-fi is available on every aircraft.

You can request special assistance on the booking page.

If your flight gets cancelled, you will receive a refund plus compensatio in around 3-5 business days. If you do not get refunded in that time please contact our team.

Upgrading your ticket can only be done online 2 days before your departure. Any later and you must upgrade at the gate or by contacting your agent.